Why is my Garage Door Remote Not Working?

We’ll start with the most obvious issue which accounts for 75% of the calls we get regarding unresponsive clickers. Whether you didn’t realize your remote takes batteries or you didn’t consider a dead battery, a simple replacement battery solves most issues. Most remotes require a mini 22/23 12v battery, while others may require a coin battery. Remove the back or cover of your remote, match the battery type, and replace it. If the batteries are replaced and it’s still not working, move to the next section. 

Recently we assisted a local resident over their phone with their unresponsive remote and it turns out a couple of components were loose which could be fixed easily. The issue we diagnosed was the brackets holding the battery were bent and not drawing any power. To determine if the brackets are the issue, ensure the battery(ies) are fresh and carefully bend the brackets to ensure they are tight around the battery and do not move when you move the remote. 

Hopefully, you were experiencing one of the above issues and your remote is now functioning properly. If you’re still unsuccessful with getting the remote to work, you likely need to replace your remote. The motherboard inside could be expired, the wire inside could be disconnected, etc. 

Dismantling your remote is not feasible for most people due to the fragile plastic and interior components where a simple replacement is the easiest solution. Similar to finding reprogramming instructions, we’ll follow a similar Google search of brand/model/remote replacement – “Genie 2025 Remote Replacement”. If your exact remote is discontinued, a universal remote will work, just make sure it’s compatible with your model.